Buying on oracdecor.com is easy. Simply follow the steps below:

1. Place all the desired products in your shopping basket.
2. If you would like to complete your order, sign in or create a new account.
3. Once you are logged in, go to your shopping basket and click 'Proceed to Checkout'.
4. You might get a pop-up to remind you about our recommended glues. Select your room type and we will calculate the necessary amount of glue needed to install the mouldings in your shopping basket. Our DecoFix glues are very important for a perfect installation.
5. Verify your shipping address and click 'Next'.
6. Select a payment method and click 'Place your order'.

If the amount has been debited from your account, it may be that the e-mail ended up in your spam box. Always check this first! If you are unable to locate it please send an e-mail with a print screen of your payment to [email protected].

Samples can be ordered on product pages. Navigate to the chosen product’s page and click on "order a sample” to add to your cart. Samples cost £3 each. Delivery time can take up to 5 days.

You can choose from the following payment methods: Mastercard, Visa, Paypal

We do our best to dispatch your order as quickly as possible. Your order will be processed by our warehouse team and dispatched within 2 working days.

The prices shown on our website are the recommended retail prices in £ including 20% VAT and shipping costs excluded (and if applicable, handling costs excluded) unless mentioned otherwise. The prices are valid on the moment of publication, where after they are subject to changes.

Of course. If you are VAT registered business, please add your VAT number to your address details (My Account>Address Book). Please contact our Customer Service team if you would like to open a trade account and distribute our products. You can find our contact details on the Professional page.

We can ship your order to any UK address excluding Guernsey and Jersey. Do not forget to enter your phone number for transport purposes.

Not entirely satisfied with your online purchase? No problem! You have the right to return it within 14 calendar days. Please contact [email protected] to receive the returns address. Alternatively, we can organise collection on your behalf at additional cost.

• You need to notify us within 14 calendar days of receipt of your order that you wish to return it. Please email [email protected].
• We advise you to keep the items in original condition and / or packaging. Goods must be returned in factory condition. Only undamaged goods can be refunded.
• You can arrange return with a transport company of your choice (please email us on [email protected] for the UK returns address). Alternatively, we can organise collection on your behalf at additional cost.
• The returned goods should be carefully packed to minimize risk of damage in transit, preferably use the original Orac Decor® box.

• You need to notify us within 14 calendar days of receipt of your order that you wish to return it. Please email [email protected]. After the notification you have 14 calendar days to return the goods to us.
• Good must be returned unused, undamaged and in the original packaging. We can arrange the collection for you at additional transport cost.
• Please contact [email protected] to receive UK returns address.
• As soon as we received your return our quality department will check the goods. If they are undamaged we will organize a refund directly via your selected payment method within 14 days.

We work very hard to provide you with the best possible products and service. If however you are not satisfied with any product or service, delivery or anything else you can make a complaint with Customer Engagement team by sending an e-mail to [email protected] or calling +44 1403 240 102. Complaints can only be accepted within 14 days from the date of delivery.

Our office hours are: MON - FRI; 08:00 - 17:00. You can reach us by mail at [email protected] or by phone +44 1403 240 102

Prices are recommended retail prices (including VAT).

You can find nearby distributors and showrooms here

You can download our catalogue here

Yes, our webshop is now available! You can place your order directly on our website. Add the products and/or samples to your cart, log in, fill in all your details, include the stickers and pay with your Mastercard, Visa or Paypal account.

Some people are passionate about Orac because our products combine exceptional high quality with a fine finish and simple installation.It makes renovating an interior or finishing a project faster and a lot easier. We believe our products have lots of advantages over alternatives, check it out here.

We have three different type of materials ranging from a high-quality polyurethane (Purotouch) to an extruded high-density polystyrene (Duropolymer) and light-weight polymer based polystyrene blend (Durofoam). Click here for more in-depth information.

Our products can be installed outside by using our installation guidelines, the correct adhesives (DecoFix Power as the installation glue - DecoFix Ultra for the joints) and outdoor paint. Please, consult with your paint supplier. We do not recommend cladding complete walls with 3D panels. Consider your environmental conditions (temperature and humidity) and weather conditions which could lead to discoloration and affect the dimensional stability of the products. If you have questions, don't hesitate to contact our support team.

Although Purotouch and Duropolymer have similar product advantages, the main product differences can be found here:

• Purotouch
• Exclusive and high-end design
• Deep reliefs, sharp edges and detailed profiles
• Accoustically neutral
• Duropolymer
• Water and shock-resistant
• 100% recyclable
• Termite resistant
• Selection of pre-painted RAL-finished skirting

For more information, click here

65°C (149°F)

Purotouch products can be protected with a fire retardant paint. Many types of fire retardant paints exist and can be used, eg. the fire retardant paint AL20 (Aithon). We can only guarantee and issue a valid certificate when Orac applies the fire-retardant coating. Please contact us for more information.

Orac 3D Wall Covering Purotouch products absorb up to 25% of a conversation. They are also accoustically complementary with other building materials such as carpets or flooring. In other words, the Orac profiles are a great way to optimize the sound balance in your room and to eliminate echoes. A detailed accoustic report is available on request, however you can find the accoustic certificate here.

Our 3D Wall Covering Purotouch products have a similar insulating effect as a standard insultion board of the same thickness. The installation of our profiles therefore not only provides an aesthetic upgrade to your space, but will also help stabilize the temperatures within. For Purotouch : (λ = 0.038W/mK - R = 0.53m²K/W)

Certainly! Orac products are designed for an easy installation. Simply follow our installation manuals or watch our installation videos on our website. If you have any questions that aren't covered in our guides, please feel free to reach out to us.

• Linear: Linear panels feature straight lines in their design, creating a pattern that appears infinite.
• Non-linear: Non-linear panels are not made up of straight lines and have a specific design or pattern.

• For non-linear 3D wall panels, you can leave the long seam as it is or you can use an intermediate profile (accessory) such as CX190, SX194, PX209.
• For linear 3D wall panels, you can use the DecoFiller (FL300) for the long sides.
• For the short/horizontal joints, for non-linear installations we don't recommend using Decofix Ultra FX400 or the DecoFiller FL300.
• For linear installations, you can use the Decofix Ultra FX400 and Decofiller FL300 to finish the joints.

No, we don't recommend outdoor applications. For more information, please contact us.

Our Duropolymer wall panels (WX) products are water-resistant. Our Purotouch products (W) are not recommended to come in direct contact with water. However, placing our products in a bathroom (humid space, but no direct contact) should not a problem when installing with the correct glue (DecoFix Power FDP700 and DecoFix Ultra FX400). Seal the panels completely making sure no water can get behind them. For the top and bottom we recommend using our CX190 U-profile since it's 100% waterproof. If the connection between the 2 profiles is properly sealed, no water can get behind it. Finish the installation by applying a water-resistant paint. Follow the painting instructions provided by the paint supplier. We recommend prior testing.

Yes, but make sure the temperature does not exceed 65°C (149°F). For more information, please contact us.

For the installation of 3D Wall Covering panels, please use FDP700 DecoFix Power. For specific adhesive recommendations and quantities, please consult our Glue Calculator

We suggest utilizing a spray gun and applying paint from three angles: straight onto the panel and at 45° angles from the left and right side. This ensures an even distribution of paint.

Yes of course! Please install the products with Decofix Power (FDP700). To finish the edges of the 3D Wall Covering panels, you can use SX194, CX190 or PX209 to make a frame.

Click here for our installation video. If you have a question, don't hesitate to contact us for support.

Click here for our installation manual and video. If you have a question that we didn't cover, don't hesitate to contact us for support.

When cutting Orac flexible mouldings, always use a hand saw not an electric one. The only exception is for our 3D Wall Covering panels, which can be safely cut with an electric saw set at a low speed.

There are three kinds of bending radius: horizontal bending (Rmin), flat bending (R*min) and vertical bending (R**min). The radius must always be greater than the specified value in the table.

You can calculate the bending radius using the following formula: If available, you can consult the architects' plans.

The use of nails is recommended to hold the products in place during bonding. Please use a rust-free nail without a head. Click here for our installation manual and video. If you have a question, don't hesitate to contact us.